For home service businesses in Eastern North Carolina
Never miss another call.
Can't pick up? The caller just dials the next company. CoastalCallback texts them back in seconds, answers their questions, and books the visit — so the lead stays yours.
Free ~15-min call — Jack sets it up on your own number. No commitment, nothing charged.
A missed call is a job walking out the door.
Most callers don't leave a voicemail — they just dial the next number on Google. Calling back an hour later is too late. The company that responds first wins the job.
62%
of small-business calls go unanswered — home-service shops are among the worst, with techs on the job, not the phone
$350–$12k
what a single missed call is worth, from a single service call to a large project
85%
of missed callers never call back — they just dial the next company
It can pay for itself with a single call.
Figures are from published small-business call studies (411 Locals, BIA/Kelsey) — your numbers will vary.
Any trade
Built for your trade
Whatever you do, a missed call costs you the same — so CoastalCallback works the same. The live demo even tailors itself to your business.
How it works
Three simple steps
You miss a call
On a job, after hours, on another line — the call goes unanswered.
We text back in seconds
An AI assistant texts the caller back in seconds, answers them, and qualifies the job.
You get the lead
It books a visit and sends you the details so your team confirms the time.
The dashboard
Your dashboard
Every lead lands in a dashboard you can check from the truck — emergencies first.
Pricing
The founding partner program
We're building this with a small group of founding partners — free while we prove it together.
- Free for founding partners while we prove it together — when it's booking you real jobs, we set the price together.
- Nothing is ever charged without you agreeing first
- No contracts — cancel anytime
- Set up for you by a local human
Not ready to pick a time?
Leave your number — Jack will text you back.
Local, not a faceless app.
I'm Jack Bowker — I live in eastern North Carolina and work in IT for a living. I set this up for you personally, I test it with you before it goes live, and you can actually call me: (910) 990-2641. No call center, no app to figure out. Just your missed calls turning into booked jobs.
Book a free demoFAQ
Common questions
Will customers know it's AI?
It never claims to be human — if a customer asks, it says so honestly. In practice it reads like a helpful texter from your office, not a robot: short, friendly messages that get the job details and move on.
What if it gets something wrong?
It's built to stay in its lane: it never quotes firm prices and never promises arrival times. Anything it pencils in is a lead, not a commitment — every booking is confirmed by your office before it's final.
Do I need new hardware or a new number?
No. It works through call forwarding from your existing line — when you can't pick up, the missed call forwards and the text-back kicks in. Nothing to install, and the setup is done for you.
What about customers who text STOP?
Opt-outs are honored instantly and automatically — the moment someone texts STOP, the messages stop (TCPA-compliant). The very first text also tells them how to opt out.
How fast is setup?
Typically same-week. Jack sets it up with you — call forwarding, the greeting, your service area — and you're live as soon as it's all connected.
What does it cost?
Nothing, for founding partners — it's free until it's booking you real jobs. When it is, we set the price together, and nothing is ever charged without you agreeing first. Cancel anytime.
Do I need to connect a schedule or calendar?
No — it never sees your calendar and never offers specific time slots. It asks the customer what time works for THEM, pencils that in as a request, and your office confirms the exact time. Calendar sync can come later if you want it; nothing is required to start.
Do you serve my area?
CoastalCallback is built for Eastern North Carolina — Clinton, Wilmington, Greenville, New Bern, Jacksonville, Kinston, and the surrounding areas. Close to one of those but not sure? Call Jack at (910) 990-2641 and ask.